Frequently asked questions
What companies ask most before they switch. If yours is missing, write to us.
EMX is in beta. Mailboxes, shared mailboxes, calendars, contacts, the web client, every mail app over IMAP and SMTP, calendar and contacts apps over CalDAV and CardDAV, the API and the webhooks work today; more features are being added.What is not included yet
Who is behind EMX?
Krauss Software, the sole proprietorship of Samuel Krauss in Oberägeri ZG, under the brand Elchi Studios. Krauss Software is the contracting party, under Swiss law.
Where is my mail?
Messages encrypted in Geneva, the database with calendars, contacts and settings in Frankfurt with copies in Nuremberg and Paris. The security page names the exceptions.
Does Outlook work?
For mail, yes, over IMAP and SMTP, shared mailboxes included. Outlook does not speak CalDAV: use the calendar in the web client, or subscribe to it in Outlook, read only, through its secret feed address. EMX does not offer Exchange ActiveSync.
Can I keep my address?
Yes. EMX works with your own domain; the addresses stay as they are.
What do shared mailboxes cost?
Nothing extra. Team is paid per person.
Are there calendars and contacts?
Yes. Calendars in the web client, with invitations in the mail, free and busy while inviting, and over CalDAV in calendar apps. Contacts in the web client, with your company's directory, and over CardDAV in contacts apps; the web client suggests them while you write.
Can several people write the same reply?
Yes, in a shared mailbox. Everyone sees the others' carets with their names, live.
Can I take back a message I sent?
Yes, for a few seconds after Send, ten unless you set otherwise, up to thirty. After that it is on its way.
How do I leave again?
At any time: an export as a file per folder, the calendars as .ics files, the contacts as .vcf files, or over IMAP. After cancelling, 30 days to export follow.
Does anyone at your end read my mail?
Not without cause. What applies to requests from authorities is on a page of its own in the documentation. Sealed mailboxes cannot be read by the operator either.
Do I need a contract?
The EMX terms, with the data processing agreement, apply from sign-up. For Enterprise we sign a contract of its own.
A mailbox at your own domain, today.
Private is free and starts at once. Switch to Team when more people join.